Export services are invoiced with 18 % VAT by mistake — the customer disputes the charge.
Automatic zero-rate logic applied when the customer country is outside Israel; rate is printed and evidenced.
Israel zero-rates exports of goods and qualifying services (including SaaS sold to non-Israeli customers). The ITA requires specific evidence to sustain the zero rating on audit — and it must be filed with each VAT return.
Export services are invoiced with 18 % VAT by mistake — the customer disputes the charge.
Automatic zero-rate logic applied when the customer country is outside Israel; rate is printed and evidenced.
Evidence for zero-rating is scattered and missing at audit.
Structured archive of export evidence attached to each invoice and exportable for PCN874 audit support.
Correct treatment and structured evidence — audit-ready.