Healthcare, medical clinics & practitioners
Medical clinic, dental practice, physiotherapy, psychology, naturopathy — manage patient records, bookings, billing to provincial health (OHIP, RAMQ, MSP), private insurance (Sun Life, Manulife, Pacific Blue Cross), and patient communications. Personal Health Information Protection Act (PHIPA Ontario) and PIPEDA compliance built-in.
Typical challenges
Bookings managed by phone with wait times.
Online self-service booking with real-time availability, SMS confirmation, 24h reminder.
Patient records in paper or Word.
Structured medical records with anamnesis, prescriptions, attachments, integrated with bookings and billing.
Manual OHIP/RAMQ/MSP submission.
Provincial health billing prepped for OHIP (Ontario), RAMQ (Quebec), MSP (BC), AHS (Alberta) submission.
Private insurance claim complex.
TELUS Health eClaims integration for Sun Life, Manulife, Pacific Blue Cross, Green Shield direct submission.
Relevant modules from the 4b2b ecosystem
Frequently asked questions
PHIPA/PIPEDA compliance for health data?
Yes. PHIPA (Ontario) and equivalent provincial health acts respected, PHI (Protected Health Information) with enhanced security: end-to-end encryption, restricted access, audit log, designated privacy officer.
TELUS Health eClaims integration?
Yes. Direct submission to TELUS Health eClaims for Sun Life, Manulife, Great-West Life, Pacific Blue Cross, Green Shield Canada. Patient receives EOB automatically.
OHIP / RAMQ / MSP submission?
Yes. OHIP (Ontario) submission via MOH portal, RAMQ (Quebec) via Régie de l'assurance maladie, MSP (BC) via Teleplan, AHS (Alberta) via Alberta Health.
Is EMR certified?
Platform follows AgID-equivalent CIO digital health guidelines. For hospital use, MDR-equivalent certification available on Enterprise plans.
Telehealth integration?
Yes — Zoom/Teams/Meet video integration, e-prescription with practitioner digital signature, secure shareable health record with patient.
Related solutions & guides
Specific modules and compliance guides especially relevant for this industry.
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