Helpdesk & ticketing for customer support
Manage customer support professionally with multi-channel ticketing. Clients open tickets via email, web form, live chat, WhatsApp or phone — you handle them from one dashboard with SLAs, automatic escalation, bilingual knowledge base.
What we solve
Support emails lost in group inbox.
Tickets auto-created from email with round-robin assignment, automatic prioritization, configurable SLAs.
Repetitive responses to FAQs.
Bilingual knowledge base with public articles, AI-suggested response macros based on ticket history.
Key features
- Multi-channel ticketing (email/chat/WhatsApp)
- Bilingual knowledge base (EN/FR)
- SLA + auto escalation
- CSAT survey + performance dashboard
Frequently asked questions
SLA per customer?
Yes — SLAs per customer tier (premium/standard/free), ticket priority, opening channel. Auto-escalate to manager if no pickup.
Bilingual knowledge base?
Yes — separate EN and FR articles, language detection on ticket creation, replies in customer's language.
Mobile app?
Yes — iOS/Android with push notifications, quick replies with macros, attachments.
Related sectors & guides
See how this solution applies to specific Canadian industries and read related compliance guides.
Ready to bring 4b2b to your Canadian business?
Free demo, bilingual support (EN/FR), CRA-ready and CASL-compliant, optional Canadian data residency. No credit card required.