Customer Support

Challenge

Contracts and service requests live in different systems.

Solution

Contract registry, tickets and service requests in one view; every hour or visit billable directly.

Challenge

Recurring invoicing is done by hand in spreadsheets.

Solution

Automatic recurring invoicing per contract terms, e-invoicing support.

Challenge

Customers don't get status updates during service.

Solution

Event-driven SMS/email updates plus a self-service customer portal.