Helpdesk & ticketing for customer support
Support teams in Canada often need to serve customers in both English and French. In Quebec, the Charter of the French Language gives consumers the right to be informed and served in French. 4b2b.net does not offer a dedicated module for this today. The hub gives you one account and a directory of the ecosystem products; in Canada these are 4invoices, 4notify, 4appointments and 4hosting.
What we solve
Serving customers in French.
Market context: Quebec consumers have a right to service in French.
Keeping customers informed.
Send status updates by SMS or WhatsApp with 4notify.
Booking support calls.
Let customers book a call with 4appointments.
Key features
- No 4b2b helpdesk module for Canada
- French-language service rules explained
- Status messages via 4notify
- Call booking via 4appointments
Frequently asked questions
Does 4b2b have a dedicated module for this?
4b2b.net does not offer a dedicated module for this today. The hub gives you one account and a directory of the ecosystem products; in Canada these are 4invoices, 4notify, 4appointments and 4hosting.
Related sectors & guides
See how this solution applies to specific Canadian industries and read related compliance guides.
Ready to bring 4b2b to your Canadian business?
One account across the 4b2b ecosystem, pages in English and French, pricing shown in CAD. Start with the products available in Canada: invoicing, notifications, appointments and hosting.