Surveys & feedback collection
Collecting customer feedback in Canada involves personal information and, when sent electronically for commercial purposes, CASL. PIPEDA and Quebec's Law 25 require you to state why you collect the information and how long you keep it. 4b2b.net does not offer a dedicated module for this today. The hub gives you one account and a directory of the ecosystem products; in Canada these are 4invoices, 4notify, 4appointments and 4hosting.
What we solve
Consent and purpose.
Market context: tell respondents the purpose and retention period.
Sending a feedback link.
Send the link by SMS or WhatsApp with 4notify.
After an appointment.
Follow up after 4appointments bookings with a 4notify message.
Key features
- No 4b2b survey module
- PIPEDA and Law 25 explained
- Survey links via 4notify
- Post-appointment follow-up
Frequently asked questions
Does 4b2b have a dedicated module for this?
4b2b.net does not offer a dedicated module for this today. The hub gives you one account and a directory of the ecosystem products; in Canada these are 4invoices, 4notify, 4appointments and 4hosting.
Related sectors & guides
See how this solution applies to specific Canadian industries and read related compliance guides.
Ready to bring 4b2b to your Canadian business?
One account across the 4b2b ecosystem, pages in English and French, pricing shown in CAD. Start with the products available in Canada: invoicing, notifications, appointments and hosting.